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What is a domain?
Domains identify a specific network location on the Internet. A domain is your identity on the Internet and provides you with an address that other Internet users can use to find your site.
In order for visitors to access your site on the Internet, you must select a unique domain and register it with an accredited domain registrar. Any company that offers WhoisProtector service can register your domain for you.
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What is the "Whois" database?
A live database that is available to the public 24/7, the Whois database includes up-to-date contact information for all registered domains. ICANN, the organization responsible for overseeing the domain registration system, requires all accredited domain registrars to publish accurate and up-to-date contact information including name, postal address, phone number and email address in the database. Inaccurate contact information can be grounds for cancellation of a domain.
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What is ICANN?
ICANN stands for the Internet Corporation for Assigned Names and Numbers. ICANN coordinates, with accredited registrars, the assignment of the following identifiers that must be globally unique for the Internet to function: domains, IP address numbers and protocol parameter and port numbers.
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What is the difference between WhoisProtector Ultra and WhoisProtector Lite?
WhoisProtector Ultra replaces all Whois contact information, including name, address, email address and phone number, with WhoisProtector, Inc.'s contact information. WhoisProtector Lite replaces all Whois contact information, with the exception of the technical and administrative contact email addresses, with WhoisProtector, Inc.'s contact information. Compare the difference.
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How much does it cost to add WhoisProtector to a domain registration?
You can purchase WhoisProtector Ultra from NetNation for $9.95/year and WhoisProtector Lite for $4.95/year.
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Why should I register a domain with NetNation and add WhoisProtector?
The benefit of adding WhoisProtector to a domain registration is that you shield your identity and contact information from spammers, identity thieves, scammers, undesirables, etc. When you purchase and activate the WhoisProtector service, WhoisProtector's contact information appears in the public Whois database. Compare the difference.
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If I register a domain with the WhoisProtector service, will I be listed as the registrant for the domain in the Whois?
No, WhoisProtector, Inc. will be listed in the public Whois database as the registrant of the domain. You will retain ownership of the domain and will have full control over it. You can make changes to the nameservers and contact information at any time using NetNation's AccountManager.
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If WhoisProtector, Inc. is listed as the registrant of my domain, does that mean I no longer own the domain?
No, you continue to own the domain. NetNation, through WhoisProtector, Inc., is simply masking your contact information to protect your privacy.
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How do I cancel the WhoisProtector private domain registration service?
You can cancel the service at any time using NetNation’s AccountManager. Please note that refunds are not available for this service.
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What if someone tries to contact me through the contact information that appears on the Whois protected domain?
The public Whois database requires a postal address, a phone number and an email address for every registered domain. When you add WhoisProtector Ultra or WhoisProtector Lite to your domain registration, the WhoisProtector postal address will be displayed. The WhoisProtector phone number is also listed, which is configured with a voice message advising the caller to email or send correspondence to the contact information listed on the public Whois database.
With WhoisProtector Ultra, a private email address for the domain is created and displayed in the Whois record in the following format: yourdomainname@WhoisProtector.com. With WhoisProtector Lite, your email address is displayed publicly in the Whois record.
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How do I control the email forwarding service for WhoisProtector Ultra?
When emails are sent to your private WhoisProtector Ultra email address, they are processed according to the email forwarding settings you selected for the domain. There are two email forwarding settings to choose from: “Filter and Forward” and “Bounce”. If you select the Filter and Forward setting, all emails sent to your WhoisProtector Ultra email address will be filtered for spam and forwarded to the email address you provide to NetNation. You can modify this email address through AccountManager. If you select the Bounce setting, then all email messages sent to your WhoisProtector Ultra email address will be returned to the sender as undeliverable.
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What does WhoisProtector do with postal mail addressed to my domain?
WhoisProtector will sort and process registered, couriered and first-class mail that appears to be of a legal nature that is received on your behalf. You will be notified if mail of this type has been received, and you will be given the option to have the mail forwarded to your address. If mail is forwarded, a shipping and handling charge will be billed to your account. WhoisProtector will not open any mail that is addressed to you.
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How am I notified if WhoisProtector has received mail addressed to my domain?
You will be notified by email in the event that registered, couriered correspondence or first-class mail, that appears to be of a legal nature, has been delivered on your behalf. The email notification will contain a scanned image or description of the letter or package along with the shipping and handing fees required to forward the mail to your address. You will have five (5) days in which to reply with your request to have the mail forwarded. Messages will only be forwarded following successful fee processing.
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Will WhoisProtector open and read mail that is addressed to my domain?
No, mail that is addressed to the registrant of a domain will not be opened or read.
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What are WhoisProtector's shipping and handling fees?
Forwarded mail is sent to you by courier for a shipping and handling fee through NetNation. You will be charged only if you reply to the notification email, confirming you want correspondence sent to you and agree to accept the shipping and handling charges. These fees must be paid before any correspondence is forwarded.
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I want my real contact information to be displayed in the Whois temporarily. Can I turn the WhoisProtector service on and off automatically?
You can activate or deactivate the service at anytime using NetNation's control panel, AccountManager.
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How long does it take for the WhoisProtector contact information to appear in Whois once activated?
If WhoisProtector is purchased at the same time as the domain registration, the WhoisProtector contact information will appear immediately in the Whois record. If you add WhoisProtector to an existing domain through AccountManager, the WhoisProtector contact information will appear in the Whois record once the Whois database is updated — normally once per day.
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Do I have to enter my valid contact information for a domain registration if I use WhoisProtector?
Yes, you must supply NetNation with your accurate contact information and keep this information up to date. This is a requirement by ICANN, who can request this information in cases of complaints and disputes. It is also very important to keep this information accurate to ensure you receive important notices and correspondence intended for you such as domain renewal notices.
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Does the WhoisProtector service expire the same time as my domain?
WhoisProtector service is bound to a specific domain. WhoisProtector service will be automatically renewed on the WhoisProtector feature renewal date unless it is removed before this date through AccountManager. The service cannot be transferred to another domain.
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Will the WhoisProtector service be renewed when I renew my domain registration?
The WhoisProtector service is separate from your domain registration service and is renewed automatically on its own renewal date. If you do not want to renew WhoisProtector, you must delete the feature through AccountManager before the WhoisProtector renewal date.
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What domain extensions can I use the WhoisProtector service with?
The domain extensions currently supported are: .com, .net, .org, .biz, .info and .name.
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How will WhoisProtector know if my contact information changes?
WhoisProtector uses the contact information that you maintain with NetNation. You can update your domain contact information through NetNation’s AccountManager.
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Will WhoisProctector, Inc. ever reveal my actual contact information?
Your contact information will only be disclosed if required by a court of competent jurisdiction, an arbitration award, directions from ICANN or if there is a breach in the service agreement.
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How do I contact WhoisProtector customer service?
You can contact WhoisProtector at info@whoisprotector.com.
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