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Glossary
 

Ordering FAQ



• Where can I read the Terms and Conditions?
• Do you accept international orders?
• How do I place an order?
• How long does it take to set up a new account?
• Do you place any restrictions on content?
• How does the billing process work?
• Do you offer a Money Back Guarantee?
• Can I switch packages once I've paid?

Where can I read the Terms and Conditions?
The Terms and Conditions document is located here.
Do you accept international orders?
Yes. NetNation has customers located all over the world.
How do I place an order?
There are 2 easy ways:
Go to Online Order Form and fill out our order form.
Call our sales department directly.
In North America call toll free 1-888-277-0000. Internationally call 1.604.688.8946.
How long does it take to set up a new account?
After we have completed your order over the phone, your account will be created within 24 hours.

Do you place any restrictions on content?
Yes. Although NetNation acts as a common carrier and does not inspect, rate, or censor the content of its customers' web sites, once it will be informed about the problematic content of the certain web sites (that are from the category described in paragraphs 3.b and 3.d. in our Terms and Conditions), NETNATION's management reserves the right to put some restrictions or deny service. The Terms & Conditions document must be read and agreed to before your account is created. Basically, don't abuse the system and don't break American or Canadian law or your account will be immediately terminated.

How does the billing process work?
There are three ways you can pay for your account:

Credit Card
We accept VISA, MasterCard, and American Express. Your card will be automatically billed at the start of every month, or you may pay in advance.
Cheque or Money Order
Your account is not activated until the cheque clears and the funds are in our account. Postal and bank processing delays can cause interruptions of service to your web site. To avoid bank delays, pay by Money Order, or have your home branch certify your cheque.
Wire-Transfer
Your account will be activated when the funds are in our account. Please make sure that your bank includes the following details in its message:

Your NetNation account information:
• Your full name
• Your domain name
• Your country

Our wire-transfer account information:
NetNation Communications Inc.
For US$ funds - Account#: 400-415-6
For Cdn$ funds - Account#: 101-605-4
Transit#: 06550
The Royal Bank of Canada
685 West Hastings Street
Vancouver, B.C.
Canada, V6B 1N9

Pay for 6 months and get 10% discount*
Pay for 12 months and get 12% discount*

You may reapply your balance towards a new package at any time after paying a upgrading/downgrading fee.

*Discounts do not apply to Domain Registration and email Services.

Do you offer a Money Back Guarantee?
Yes. You may have a refund for any reason during your first month of service. Click for details.

Can I switch packages once I've paid?
Yes. You may change packages at anytime, your old account balance will be credited to your new account.
 
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NetNation specializes in managed hosting services, server colocation services and shared Web hosting in Texas, Illinois, Florida and across the US and Canada.
NetNation currently is a Web hosting leader with its base-operating center located in its state-of-the-art Vancouver, Tampa, Austin, Chicago data center facilities.
Our parent company, Hostway, offers Web hosting with US-based data centers.